SOLAR INDUSTRY BEST PRACTICE
Solis inverters are designed to last longer!
5 year standard warranty
Solis products are supplied with an industry standard 5 year warranty from select specialist suppliers. The engineering and design excellence behind our Solis product is consistent with an expected design lifetime of > 20 years. Through the stringent control of all aspects of the design through manufacturing process we are able to ensure that stringent and total quality assurance processes are adhered to at all stages.
8 year premium warranty
We confidently offer our Solis inverter products with an industry leading 8 years premium warranty extension. Speak with our select specialist suppliers to access the extended warranty option. The engineering and design behind our Solis product range is such that a design lifetime of > 20 years is expected. By controlling all aspects of the design through manufacturing process we are able to ensure that stringent and total quality assurance processes are adhered to at all stages.
Where can I get after sales service and warranty support?
Solis Australasia is your local contact point if you should require after sales service and warranty support for our products. Solis Australasia delivers this service through their extensive network of fully qualified and accredited solar technicians.
Click here to download Terms and Conditions PDF file
Service Request Form
INSPECTION & QUOTE FEE
If Solis Australasia inspect & quote a repair and that quote is not accepted by the customer, a "Quote Fee" will be applicable. Under no circumstances will a repair be looked at Free of Charge unless covered by manufacturer's warranty. Please consult with our Service Department for current "Schedule of Fees" and "Warranty periods".
All work carried out by Solis Australasia charges on a call out fee plus an hourly rate. Please consult with our Service Department for current "Schedule of Fees".
MINIMUM SERVICE CHARGE
Solis Australasia has a minimum service charge of 1/2 hour on all repairs carried out by the Solis Australasia team. Please be aware that it doesn’t matter how small the job is you will be billed the 1/2 hour minimum charge.
If repairs are booked in for Warranty work, the customer must provide Solis Australasia with a copy of the Proof of Purchase prior to commencement of works. If proof of purchase cannot be supplied to Solis Australasia then the repair will be invoiced out at the "Service Rates".
If the customer does not have a trading account established with Solis Australasia then the Service charges must be paid prior or on collection of the repair.
If a repair is not collected from Solis Australasia within 90 days from the "check-in" date, then Solis Australasia holds no responsibility for the equipment after this time.