Ginlong

Australia

Australia

Service Request Form

1

CUSTOMER DETAILS

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SERVICE & PRODUCT DETAILS

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PURCHASE DETAILS

4

PREVIEW & SUBMIT

    Date of Purchase


















    Purchase Form

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    Solis after sales Service Satisfaction Survey

    Ginlong Technologies Co Ltd / Solis Australasia Pty Ltd are interested in your feedback regarding your recent experience with our aftersales customer service team.

    Customer satisfaction is very important to us. Since you have recently contacted our Solis aftersales service team, we would greatly appreciate your participation in this short survey about your experience.

    Your responses will be kept entirely confidential, and will not be used for any sales or solicitation purposes under Australian laws.

    Service call/process time

    Below expectations
    Meet expectations
    Exceeds expectations
    Technical support advice

    Below expectations
    Meet expectations
    Exceeds expectations
    Overall technical support experience

    Below expectations
    Meet expectations
    Exceeds expectations
    Was your issue resolved?

    Was a replacement required?
    Was the original unit returned to normal function?
    Are you still waiting for the problem to be resolved?
    Approximately how long did it take to resolve the issue?
    Please advise if you have any further comments.
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