We are now expanding access to our Solis Cloud app. Our Solis Home/Pro apps will be shut down on April 30, 2023, and will no longer be accessible. However, we have introduced a new platform called “SolisCloud” as a replacement and received huge positive response from users.
To continue using our services, please download the “SolisCloud” app or log on to www.soliscloud.com using your existing SolisHome/Pro account details to log in to the new platform.
We have made the migration process as seamless as possible, but if you encounter any issues, our team is ready to assist you. Please contact us athttps://www.ginlong.com/global/contactus.html for any assistance during the migration process.
What we offer
We come with guarantees
Where can I get after sales service and warranty support?
Solis products are supplied with an industry standard 5 year warranty from select specialist suppliers. The engineering and design excellence behind our Solis product is consistent with an expected design lifetime of > 20 years. Through the stringent control of all aspects of the design through manufacturing process we are able to ensure total quality assurance processes are adhered to at all stages.
All work carried out by Solis Australasia charges on a call out fee plus an hourly rate. Please consult with our Service Department for current “Schedule of Fees”.
Solis Australasia has a minimum service charge of 1/2 hour on all repairs carried out by the Solis Australasia team. Please be aware that it doesn’t matter how small the job is you will be billed the 1/2 hour minimum charge.
If repairs are booked in for Warranty work, the customer must provide Solis Australasia with a copy of the Proof of Purchase prior to commencement of works. If proof of purchase cannot be supplied to Solis Australasia then the repair will be invoiced out at the “Service Rates”.
If the customer does not have a trading account established with Solis Australasia then the Service charges must be paid prior or on collection of the repair.
If a repair is not collected from Solis Australasia within 90 days from the “check-in” date, then Solis Australasia holds no responsibility for the equipment after this time.
After Sales & Warranty Service Enquiries
Solis Australasia Pty Ltd provides local customers with after sales support for all of Australia and NZ. should you require assistance our Solis Australasia customer service and technical support team are available by telephone (03) 8555 9516 or fill the form bellow